CUSTOMER SERVICE & F.A.Qs
ORDER PROCESSING & SHIPPING
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Processing Time:
Each product description lists the estimated processing time. Custom items may take additional time to be made before they ship — we appreciate your patience as your unique piece is prepared with care.
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Shipping Method:
All orders ship via USPS First Class Mail for a flat rate of $5.
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Shipping Insurance (Optional):
If you'd like to add insurance to protect your order, it's available for an additional $5. Please email us at info@shopvanityco.com
with your order number to request this before your item ships.
DELIVERY DISCLAIMER
Once your package is marked "delivered" by USPS, TheVanityCo is no longer responsible for it. If your item is marked delivered but you did not receive it, you’ll need to:
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Contact USPS Customer Service
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File a missing mail claim
We strongly encourage selecting shipping insurance for added peace of mind.
JEWELRY MATERIAL & CARE
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Materials:
You can find details on the material of each item in its product description. 90% of our pieces are tarnish-resistant and can last 3–7 years with proper care.
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Jewelry Care:
While our pieces are made to last, they’re not indestructible. Please avoid exposing your jewelry to chemicals, perfumes, lotions, and excessive moisture.
For full care instructions, visit our Jewelry Care Page.
QUALITY CONTROL & DAMANGED ITEMS
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All orders are hand-packed and quality tested in-house to ensure they arrive safely.
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If your item arrives damaged, please email photos within 24 hours of delivery so we can assess the situation and resolve it appropriately.
RETURNS & FINAL SALE POLICY
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Custom items are final sale and not eligible for return, refund, or exchange.
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Due to hygiene reasons and the handmade nature of our pieces, we do not accept returns unless an item arrives damaged (see above).
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Still have questions?
Email us anytime at info@shopvanityco.com
– we're happy to help!